Genting Online Casino Review

In 2010 Circus Casino was rebranded to Genting Casino online. They have online slots, Casino Table games, Video Poker games and Live Casino games that are provided by Playtech, IGT, NextGen Gaming, Novomatic, Blueprint, AMAYA and Evolution Gaming. The casino is available from PCs and mobile devices via a downloadable app and they have a range of bonuses, promotions and a loyalty scheme.

Casino Rating
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Paysystems
Languages
English
Software
IGT, Playtech, Novomatic Games
Parameters
License
UK Gambling Commission
Established
2010
Casino Owner
Genting Singapore Plc Casinos
Client Platforms
Desktop Instant Play
Office Location
Genting Club Star City, Watson Road, Birmingham, UK, B7 5SA
Support
Phone, Email
Restricted Countries
Australia, Belgium, Canada, China, Cuba, Cyprus, Denmark, France, Germany,
Show More Greece, Hong Kong SAR China, Ireland, Italy, Japan, Latvia, Malaysia, Netherlands, North Korea, Norway, Poland, Portugal, Russia, Singapore, South Africa, South Korea, Spain, Turkey, United States

Bonuses and Promotions

If you click on Your Offers you will see all of the bonuses and promotions that are currently available including Welcome offers for Casino games. They also have the Genting Points loyalty system, where points received for playing games can be converted into cash.

Assortment of Slot Machines

When you click on the slots icon you will see all of the available slot games. To see the most played games, click on the Most Played icon or for a full list of games click on the Games A-Z icon where all games are listed in alphabetical order, just click on a letter or the # for games that have numbers in their titles. You can also select Jackpot Slots and UK Casino slots.

Online Casino Games

In the Online Casino section you can see the games under the following headings:

  • Table Games - has Roulette and Blackjack games
  • Roulette - shows the Roulette games
  • Blackjack - displays the available Blackjack games
  • Video Poker - features the different video poker games
  • Your Offers - shows the latest bonuses and promotions
  • Live Casino - has many Roulette, Blackjack, Baccarat, Texas hold´em, Caribbean Stud Poker and Dream Catcher games with Live dealers

In the Live Casino section you will see the exclusive Roulette, Blackjack and Baccarat Live Casino Games, that are provided by Genting Live and Crockfords.

Mobile Genting Casino

If you enjoy playing games on the move then you can access the casino from any mobile device via the browser or the downloadable Genting Casino App for devices that use Android or iOS platforms such as iphones, ipads, mobiles and tablets. By downloading the app you will also receive exclusive In-App promotions.

Methods of Payment

Genting Casino offers a number of ways for players to make deposit and withdrawals from their online casino account. This includes being able to make deposits via their land based casinos in the UK. It is best to use the same methods for withdrawals that you did for deposits. Below we have listed the accepted payment methods and the minimum deposit amounts.

You can make deposits and withdrawals to/from your casino account using:

  • Debit Cards - Maestro, Visa Delta, Visa Debit or Visa Electron the minimum deposit amount is 10 GBP/EUR and the minimum withdrawal amount is 10 GBP/EUR. Withdrawals can take 3-4 business days for UK customers and 5-7 business days for customers outside of the UK. The Switch card is also available for withdrawals but not deposits.
  • Credit Cards - Visa or MasterCard the minimum deposit amount is 10 GBP/EUR and the minimum withdrawal amount is 10 GBP/EUR. Withdrawals can take 3-4 business days for UK customers and 5-7 business days for customers outside of the UK. 
  • Skrill - minimum deposit and withdrawals amounts are 50 GBP/EUR and the maximum is 50,000 GBP/EUR. Withdrawals can take 1 working day to be credited to your account
  • At land based Genting UK Casinos - minimum deposit amount is 50 GBP/EUR and is free and instant. You will need to go to the Cash Desk and let them know you would like to make a deposit via Genting Pay. You will need to provide photographic ID and give them your username. Your account must be in GBP and you have a UK residential address. If you have ever used a Credit Card on your account you will not be able to use the Genting Pay facility

All deposits and withdrawals to and from your account are free and deposits will be credited instantly.

The cardholder´s name must be the same as the registered account name and you must register your Debit/Credit Card prior to depositing money. You cannot use a credit card with a different name that the name on your account. Depending on which Country you registered from other payment options may be available.

If you want to make a withdrawal and have participated in one of the bonuses but have not met the WR (Wagering Requirements) then all bonus funds and any money that has been won using the bonus funds, will be lost.

Registration at Genting Online Casino

First you need to click on Join Now located in the top right hand corner of the screen, this opens a page where you need to give your email address, username and create a password, then you click on continue. The next page asks for your Phone Number, Title, First name and Surname, preferred currency, and there is a place for you to enter any Promotional Codes you may have. Again you need to click on continue which opens the third page, where you input your postcode, date of birth, give the answer to a security question, decide if you want to receive exclusive bonuses and offers and tick in the box to confirm that you accept the Terms and Conditions, then click on continue. This opens the last page where you are asked if you also want to become a member of their casinos (there are over 40 in the UK). You then need to tick in the box to confirm that you are not a robot and click on create account, you will then become a registered user of Genting Online Casino.

When you have decided to register you will need to make sure that all personal information you give is honest and that you are residing in a Country where gambling is legal. Nobody under the age of 18 is allowed to register an account. If you are using Maestro, Visa, Visa Delta, Visa Debit or Visa Electron cards they must be registered and verified prior to making a deposit.

Should your personal details change, you will need to update your details in the My Account section. If your debit or credit card is lost or stolen you must inform the customer care representatives immediately, and remove them from the payment methods that are registered on your account.

Only one account can be registered per IP/Home address, if duplicate accounts are discovered then all accounts will be closed and any money will be forfeited.

Genting Casino Customer Service

UK based support is available 24/7 (except Christmas Day) via Live Chat which can be opened via the Live Help button in the bottom right hand corner of the webpage. A new screen will open where you need to give your First and Last Names and email address. You then click on start chat and you will be connected to a member of the Genting customer support team. You can also ask for a representative to contact you via telephone by requesting a call back or send an email to: support@gentingcasino.com.

Responsible Gaming

If you click on the Responsible Gaming link at the bottom of the page a new page opens with detailed information that is listed in sections. Managing Your Account has tips about responsibly managing your account including self-assessment, limiting expenditure and self exclusion. Checklist has hints and tips to help you gamble responsibly. Slot Guru is a mobile app that aims to educate and empower slot players. Users can learn how to play slots, understand strategies and terminology and identify slots that could be risky.

There is also a Self Assessment that you can use to see if you are heading towards addiction and the Time Out section allows players to block access to their casino account for a period of 24hours to 6 weeks. The Self Exclusion option allows you to self exclude yourself from the casino for a minimum of 6 months via customer service.

Genting online casino also provides links to Gamble Aware and GamCare who help those suffering from ludomania. Only those over 18 are allowed to play games on this website. You will also find links to websites with software to help prevent children and minors from accessing your accounts at online casinos.

Why We Need to Know More, explains why they may need additional information from you such as photographic ID or details of your occupation and the Money Laundering section, describes why the casino would report a player suspected of being involved in fraudulent or criminal activities. In the Complaint Process section they explain how you can make an official complaint.

Company Information and Licensing

The Genting Group of companies was founded in 1965 in Malaysia and includes Resort hotels, Clubs, Casinos and Cruise Ships. The Genting Group first launched the Circus Casino online in 2008, and in 2010 it was rebranded to Genting Casino Online which is owned and operated by Genting Casinos UK Limited whose main office is located in Genting Club Star City, Watson Road, Birmingham, UK, B7 5SA.

The Genting Group are licensed and regulated by the UK Gambling Commission (license number 537) and the Sportsbook is provided by FSB Technology (UK) Ltd who also hold a UK Gambling Commission License (number 22201). Their main office is FSB Technology (UK) Limited, 41 The Space, Old Street, London, UK, EC1V 9AE. You can find out more about the licenses and testing of Genting casino in the Independently Tested and Licensed in the UK areas of the Responsible Gaming sections.

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