BGO Online Casino Review
BGO Online Casino are owned and operated by BGO Entertainment Limited, which was founded in 2012 and in October that year they rebranded xbingo.com to bgo.com. They have over 575 games, including slots, casino table games and Jackpot games that are provided by software developers Playtech, Net Entertainment, Endemol Games, Bally, IGT, WMS, NextGen Gaming, Quickspin, Blue Gem Gaming, Eyecon and BGO Studios. They are licensed and regulated by the UK Gambling Commission and the Alderney Gambling Control Commission and the website can be accessed from mobile devices via the browser and apps.
BGO Bonuses and Promotions
Once you have registered with this casino you can choose if you want to participate in their bonuses or promotions, however, you can only participate in one bonus at a time and the casino can change these at any moment. You will find welcome bonuses, live casino bonuses and other promotions. There is also the Loyalty Store where players receive diamonds for game play which can be used to redeem rewards.
BGO Range of Games
BGO has a wide range of gambling games including over 520 slots, more than 90 jackpot games, 50 casino table games and 12 live casino games, that are conveniently organised into sections. They also have a Live section which displays all of the live casino games that you can play and the bingo section opens BGO Bingo. You can only play their games for free if you are registered and have an account.
The online slot games can be found in the Slots section, just click on the word Slots and you will be taken straight to these games. There are over 520 slot games including, Emoji Planet, Starburst, Guns n Roses Video Slot, Gonzo´s Quest, Rambo, DaVinci Diamonds, Tiki Paradise, Wild Beats, Mini Dragons, Pixies of the Forest, Dracula, Butterfly Staxx, Silver Bullet and Raging Rhino.
If you hover the mouse over the icon of the game it will let you know if you can play for free or not. Some slot games can also be found in the Top and New sections and the Jackpot section has 89 Jackpot slot games, including the Age of the Gods and Mega Jackpots series of games.
There are 61 Casino Games including various Roulette and Blackjack games, Casino Hold´em, Baccarat and Pontoon. You will also find games such as Kong, Legacy of the Wild, Jekyll & Hyde and Halloween Fortune II in this section.
Live Casino Games
In the Live Casino section you can access 12 Live Games, Roulette, Blackjack, Baccarat, French Roulette, Hi-Lo, Unlimited Blackjack, 7 Seat Baccarat, Roulette Pro, Prestige Roulette and Casino Hold´em.
When you open the BGO Bingo page you will have the choice to register for an account and choose a chat name. You can then open the Bingo Schedule which shows you all of the different live games that they have available for you to join and play including those with progressive Jackpots. BGO offer bingo games with 75, 80 or 90 numbered balls which you can choose to join. They all have a countdown timer for the start of the game and show the prize amount and number of players. Once you have an account and can view the lobby you will also see a number of Chat Rooms that allow you to chat to other players.
BGO Mobile Casino
BGO Casino can be accessed via the browser of mobile devices and they also provide an online casino app that runs on Android or iOS platforms and allows you to play over 500 games including those that have been created exclusively to be played on smartphones or tablets. The app is easy to navigate and you can even access the live casino games.
You can see your casino account, promotions and rewards, can make deposits and withdrawals using your usual payment methods or you can use Boku which is only available to mobile users.
Software at BGO Casino
All of the games at BGO Casino are supplied by some of the largest software developers in the industry. You will find fruit machines and casino table games by Playtech, Net Entertainment, Endemol Games, Bally, IGT, WMS, NextGen Gaming, Quickspin, Blue Gem Gaming, Eyecon and BGO Studios.
BGO Payment Methods
There are a number of different payment methods that are accepted at BGO and we have listed these below. However, it is important to note that you can only make a withdrawal using the same method that you have previously used to make a deposit. You cannot use a credit or debit card with a different name that the name on your account and depending on which Country you registered from other payment options may be available.
If you want to make a withdrawal and have participated in one of the bonuses but have not met the WR (Wagering Requirements) then all bonus funds and any money that has been won using the bonus funds, will be lost.
You can make deposits and withdrawals to/from your casino account using:
- PayPal - only for UK based players
You can also use PaySafeCard and Boku (a UK mobile phone payment system) to make deposits but not withdrawals.
The minimum amount that you can deposit into your account using any method is 10 GBP which also has a 2.5% Tax offset fee for amounts lower than 500 GBP except for those made using Boku (this is due to increases in Gaming duty applied by the UK Government)
Deposits made using Credit or Debit Cards, Online Bank Transfer, E-Wallets or Prepaid Cards are Instant and bank Transfers can take up to 3 or 4 working days.
The minimum amount that you can withdraw is 20 GBP. The maximum amount in one transaction or 24 hour period is 20,000 GBP. A fee of 2.5% may be applied to all withdrawals (at the casino´s discretion) 2.5% will also be charged by the casino for deposits made using certain methods as described in their withdrawal section.
All withdrawals are pending for 24hrs (this timescale decreases as you progress through the levels of the loyalty program) and during this time the player can still reverse the withdrawal, however after this period has finished a withdrawal request cannot be reversed. Depending on the payment system used, most withdrawals can take a further 1 to 5 working days.
BGO Online Casino Registration Process
If you wish to register at this casino you will need to click on the green Join Now button located in the top right corner of the screen. You will then be asked to provide your first and last name, email address and date of birth and click on continue. The next screen asks for you to create a password between 8 and 15 characters long, containing at least one uppercase letter, one lowercase letter and one number, select your gender, your Country and click in the boxes if you wish to receive bonuses and other offers via Email, SMS, Post and Telephone.
Only one account can be registered per IP/Home address, if duplicate accounts are discovered then all accounts will be closed and any money will be forfeited.
BGO Casino is available in English, Swedish, Norwegian, Finnish or German.
Account Verification Details
When you have decided to register you will need to make sure that all personal information you give is honest and that you are residing in a Country where gambling is legal. Nobody under the age of 18 (if you live in the UK) is allowed to register an account. All accounts will undergo verification checks and the following documents are required:
- Photographic ID - a valid up to date photo documentation such as a Passport, Driving License, National ID card, or a UK photo Citizen card
- Proof of Address - recent Utility bill (except mobile phone bills), solicitors letter, bank statement or other documentation containing the players´ name and address
All documents must be less than 3 months old and display the players´ full name, registered address, date and company logo. All documents can be either be scanned or you can take photographs of them with your camera phone.
Customer Service at BGO Casino
Support is available from the customer care team using the speech bubble on the right of the webpage which opens the live chat between 0830 and 0000 via Live Chat. E-mails need to be sent to: email@example.com and if you use the link, they ask you to provide the following information in a form: your username, name, email address, a subject and a question/query, you can also attach documents and select a category from the dropdown menu.
They are also available via telephone on 0330 094 8055 7 days a week from 0900 to 2359 BST. If you wish to write a letter then you should send it to the Customer Care Team, BGO Entertainment, Inchalla, le Val, Alderney, GY9 3UL.
The word Help opens a page that shows all of the contact details of their customer care team including a query form, and a telephone icon which list their contact number and has a link to their FAQ section.
BGO Casino fully endorse and support responsible gaming. They offer to all players the ability to set deposit limits and advise them not to use gambling as a way to make money, to avoid chasing losses, keep track of the amount of time and money spent playing and never spend more than they can afford. They also advise you use the cooling off period if you think you are playing too much. A Self Exclusion option is also available which can be used as a preemptive measure. If you Self Exclude they will help you to get the correct advice and support and will never allow you to play at their casino again.
In 2017 BGO was nominated for "Mobile Casino Product" at the EGR Operator awards and in 2014 they won the EGR Operator Marketing & Innovation Award "Casino Marketing Campaign", for their Beat the Boss concept.