Slot Heaven Online Casino Review

Slots Heaven is an online casino created in 2017. They provide a wide range of games from PlayTech, including online slots, online casino table games, jackpot games and live casino games with live dealers. The website can be accessed from browsers, via a downloadable desktop client and apps for mobile devices. Customer support is available 24/7 and they have a good range of bonuses and promotions. Slots Heaven holds licenses issued by the Gibraltar Gambling Commissioner and the UK Gambling Commission.

Casino Rating
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Paysystems
EntroPay, Maestro, MasterCard, Neteller, PayPal, PaySafeCard, Visa, Skrill, Webmoney, ecopayz, instadebit
Languages
English, French, German, Norwegian, Portuguese, Spanish
Software
Parameters
License
UK Gambling Commission, Gibraltar Gambling Commissioner
Established
2013
Casino Owner
Onisac Limited Casinos
Client Platforms
Desktop Instant Play, Download version, Android App., iOS App.
Office Location
Suite 732 Europort, Gibraltar
Restricted Countries
Afghanistan, Argentina, Australia, Belgium, Bolivia, Bosnia & Herzegovina,
Show More Bulgaria, Burundi, Cambodia, Chile, China, Colombia, Congo - Brazzaville, Cyprus, Czechia, Ecuador, Egypt, Eritrea, Estonia, Ethiopia, France, Guatemala, Haiti, Hong Kong SAR China, India, Iraq, Ireland, Israel, Kyrgyzstan, Latvia, Liberia, Libya, Macau SAR China, Mexico, Myanmar (Burma), Nicaragua, North Korea, Pakistan, Peru, Philippines, Poland, Portugal, Romania, SW, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Sudan, Spain, Sudan, Syria, Tajikistan, Turkey, Turkmenistan, Uganda, Ukraine, United Kingdom, United States, Uruguay, Vanuatu, Venezuela, Yemen

Bonuses and Promotions

SlotsHeaven has a lot of different bonuses provided for various games. Beginners receive a welcome bonus after registering and making their first deposit. Regular customers can receive monthly and other bonuses. They also have a loyalty program and by making bets in the game, you get points that you can later exchange for cash bonuses.

Range of Games

Slots Heaven has an extensive list of gambling games which are found under the following headings:

  • Top Games - shows the games that are played the most
  • Slots - has over 170 slots, the majority of which you can also play in free demo mode 
  • Jackpots - over 35 jackpot games
  • Table Games - lists more than 40 table games including roulette, blackjack, pai gow, pontoon, poker, sic-bo and baccarat 
  • Live Casino - shows 9 games with live dealers such as baccarat, blackjack, roulette, and hold´em
  • Video Poker - has 15 different video poker games including jacks or better, aces and faces and joker poker

Mobile Slots Heaven Casino

Slots Heaven has an app available for iOS and Android users. It gives access to over 300 slot and jackpot games, Classic Blackjack, Roulette and Table Games that all load quickly.

Software at Slots Heaven Casino

All of the games that are provided at the Slots Heaven Casino are developed by Playtech who are well known as one of the leaders of software development in the industry. 

Slots Heaven Casino Methods of Payment 

Financial transactions on the website are made through a variety of payment systems. For deposits you can use:

  • Debit or credit cards - VISA, VISA Electron, MasterCard and Maestro
  • Electronic payment systems – Skrill, Neteller, WebMoney, PayPal and ecoPayz, 
  • Bank transfers – Bank Transfer, Citadel Internet Banking, SafetyPay, Instadebit, iDebit, SOFORT by Skrill, Trustly, Nordea by Skrill, EasyEFT, Transferencia Bancaria Local, Boleto and Instant Banking
  • Prepaid Cards - AstroPay, Entropay and paysafecard
  • Mobile - Zimpler and Boku
  • Bitcoin

The minimum and maximum deposits amounts vary depending on the method used but range from 5 - 20 GBP, EUR or USD. The maximum deposit limits have a wider range as mobile payments are either 30 or 300 GBP, EUR or USD, however other payment methods allow you to deposit 5,000, 10,000, 25,000 or 50,000 GBP, EUR or USD.

There are fewer methods that you can use for withdrawal and their process times vary from 1 to 14 business days. Additionally there is a processing time that is depending on your account level, for Bronze, Silver and Gold members it is up to 3 business days and for VIP members it is 1-2 business days.

Registration at Slots Heaven Casino 

If you want to register for an account at Slots Heaven casino, you need to click on the green join button, which is in the top right hand corner of the webpage. This will open a form where you will need to give your first and last names, choose your gender, give your date of birth and email address, your home address and contact telephone number. You will need to create a username and password for your casino account and choose your preferred currency. There is a link to the terms & conditions and a box that you need to tick to confirm that you accept them. Once you have completed all of this information you need to click on the green join now button to finalise the process.

Account Verification

It is necessary to verify your personal details, especially before you wish to make a withdrawal request. You will need to provide a scan or digital photograph of:

  • Valid Photographic ID - Passport, Driving License or National ID card
  • Proof of Address - a utility bill, credit card bill or bank statement
  • Credit Card - copy of the front showing only the first 6 & the last 4 digits and the back with the security number hidden

They can be sent via:

  • Email - docs@slotsheaven.com
  • Fax - +44 208 166 1325
  • Post - Slots Heaven Member Service, PO Box 1240 Gibraltar

It is also possible that additional documentation may also be required, if this is necessary you will be notified by an account manager.

Please note that these documents will need to be received and verified before you will be able to withdraw funds from your personal account.

Customer Service at Slots Heaven Casino

SlotsHeaven is an international brand that is well-known in the markets of most European countries and other countries where online gambling is legal. Only people over 18 years old are allowed to play and the age of players is confirmed at the stage of data verification.

The game is available in three formats:

  • Directly on the web
  • Via a downloadable application on PC
  • Through mobile applications

Round the clock technical support is also available and you can contact it:

  1. By phone: +350 200 69061 or from the UK (freephone) - 0800 279 7347
  2. By e-mail: support@slotsheaven.com

There is also a FAQs section with important information about registration, depositing and other features of the website.

Responsible Gaming

Slots Heaven have information, help and support in the responsible gambling section of their website. They ensure that all their staff are trained to recognise signs of problem gambling and are able to take the necessary steps to protect players.

Registered users can set daily, weekly or monthly deposit limits to their account and activate a Reality Check which will send a reminder when they have been playing for a pre-determined period of time. They can also take a Time Out for a period up to 6 weeks or Self Exclude themselves for a minimum of 6 months up to a maximum of 5 years. 

Directly from the website there are links to BeGambleAware, Gambleaware.co.uk and GamCare. These organisations provide information and support for players, family members and friends.

To help protect minors from accessing their casino, Slots Heaven provide links to Cyberpatrol, Net Nanny and CYBERsitter which have downloadable software that will block websites with over 18 content.

Awards

Slots Heaven casino is part of the corporation Mansion Group who are one of the leading providers of casino games in the online market. The address of the company's main office is Suite 901, Europort, Gibraltar and their official website is http://www.mansion.run/. 

The Mansion Group received the Online Casino Operator of the Year Award at the 2018 International Gaming Awards.

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